Either online, by email or over the phone.
Yes all prices are in Australian Dollars and inclusive of GST.
Yes you will. Your goods are packed in a carton it will be in an envelope on the package.
We accept Mastercard and Visa (no surcharge), direct bank deposit, cash on pick up or PayPal. If paying by credit card we can contact you to process the card payment over the phone or by email.
If you have any online security concerns, phone orders are still welcomed. Direct Bank Transfer is also available as a payment option, giving you the convenience and efficiency offered by online ordering, without a credit card.
Standard delivery is via Star Track Express or Australia Post. Freight cost will be calculated and quoted at the time of purchase.
You may Calculate Transit Times here: https://startrack.com.au/
Senders Location = Glen Waverley, VIC 3150 / Service = Express / Calculate from = Dispatch Date
Please ensure we have a delivery address where someone is available to sign during business hours as well as preferably a mobile phone number. If are happy for the courier to leave your order in a safe place unattended please let us know any details when placing your order. Please be aware that this is at your own risk.
Certain items/special offers may be delivered free of charge to metro areas (metro delivery areas are defined as selected areas of Brisbane, Melbourne, Geelong, Perth & Sydney) Free Delivery cannot apply to Regional and Country Orders.
Yes weekdays between 10am and 4pm. It is advisable to phone prior to arrange a suitable time as we are often offsite. For phone number please see Contact US page.
If you select this option we will send you a message once your order has been processed to confirm collection.
We try to get orders out as soon as possible. If you place your order before midday (AEST), chances are it will leave same day. Please allow up to one business day for dispatch. If you are in a desperate hurry to receive an order it is advisable to call us prior to placing it.
Yes. Our site is regularly scanned and patched for the latest vulnerabilities and all our e-commerce transactions make use of a 128-bit SSL certificate. All credit card details are handled by an encrypted payment gateway and not even divulged to us.
We will accept stock for a full refund or exchange within 14 days of delivery, provided:
- It is in original, unopened and undamaged packaging.
- You have beforehand contacted us for a return authorization
Please notify us straight away. A product’s respective warranty period is from the date of original purchase. To make a claim you will need your Tax Invoice as proof of purchase. Items returned shall be at the expense and risk of the owner whilst in transit.
SAS Distribution Australia Pty Ltd will accepted stock for a full refund or exchange within 14 days of delivery, provided:
* It is in original, unopened and undamaged packaging
* You have beforehand contacted us for a return authorization
* If goods are returned for any of the above reasons, any shipping costs must be paid for by the customer.
* If Dead On Arrival, Damaged in Transit or Incorrectly Shipped by us we will organise for the collection of goods and cover the cost of return shipping.